Privacy Policy
At Berna, your privacy matters. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable privacy laws.
Information We Collect
When you interact with our website, place an order, or contact us, we may collect personal information such as your name, email address, shipping and billing address, phone number, and payment details. We may also collect limited technical information, including IP address, browser type, and usage data, to improve our website experience.
How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Communicate with you about your purchases or enquiries
- Provide customer support
- Improve our website, products, and services
- Comply with legal and regulatory obligations
We do not sell or trade your personal information.
Third Parties
We may share necessary information with trusted third-party service providers such as payment processors, shipping carriers, and website platforms, strictly for the purpose of operating our business. These providers are required to protect your data.
Data Protection
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no online transmission can be guaranteed to be completely secure.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal requirements. To do so, please contact us via the details on our website.
Updates
This Privacy Policy may be updated from time to time. Changes will be published on our website and take effect immediately.
Returns & Exchanges
We want you to love your Berna piece. Please read our returns policy carefully before purchasing.
Eligibility
Due to hygiene reasons, swimwear can only be returned if:
- Unworn and unwashed
- Original tags attached
- Hygiene liners intact
- Returned in original condition
Items that show signs of wear, damage, or alteration will not be accepted.
Timeframes
Return requests must be submitted within the timeframe stated on our website from the date of delivery. Items returned without prior approval may not be accepted.
Sale & Limited Pieces
Sale items, promotional items, and limited-release styles may be final sale unless otherwise stated at the time of purchase.
Exchanges
Exchanges are subject to stock availability. Due to our limited-run production model, exchanges cannot be guaranteed.
Refunds
Approved refunds will be processed to the original payment method. Shipping costs are non-refundable unless required by law.
Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer protections.
By using this website, you agree to Berna’s Terms & Conditions, Privacy Policy, and Returns Policy.
All products are produced in limited quantities. Availability is not guaranteed.
Colours and details may vary slightly due to screen settings and small-batch production.
Berna is not responsible for delays caused by third-party carriers.
Your personal information is handled in accordance with applicable privacy laws.
Australian Legal Localisation
Consumer Rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Governing Law
These Terms & Conditions, Privacy Policy, and Returns Policy are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.
International Customers
If you are accessing this website from outside Australia, you are responsible for complying with local laws and regulations. International orders may be subject to duties, taxes, or customs fees imposed by your country.
